Returns & Refunds

We want customers to understand the order and after-sales process before placing an order. If you have questions about size, QC, shipping, or product details, contact support before ordering.

Before Shipping

If your order has not shipped yet, contact support as soon as possible. We can help review size questions, order details, address information, or QC requests before dispatch.

QC Before Dispatch

QC photos or a short video are available before shipping when requested. This helps you review important visible product details before the package leaves our warehouse.

Return Review

Please contact us before sending anything back. Unapproved returns may not be accepted.

Our team reviews each case based on the order record, QC record, product condition, shipping status, and the evidence provided. Clear photos or videos help us review issues faster.

Refund Review

Refunds are reviewed case by case. The final solution depends on the order status, product condition, shipping status, and the reason for the request.

Shipping Delays

Delivery time can be affected by carrier routes, customs processing, holidays, weather, and local delivery conditions. Tracking will be provided after dispatch when available.

Contact Support

If you need help, contact us with your order number and email.

Email: richwangkicks@gmail.com
WhatsApp: +86 189 0403 2100