FAQ

Here are the most common questions customers ask before and after placing an order.

How do I place an order?

Choose the item, select the correct size, add it to cart, and complete checkout with your email, phone number, and shipping address.

Can I get QC photos or video?

Yes. QC photos or video are available before shipping when requested. Contact support after ordering with your order number and email.

When will my order ship?

After your order is confirmed, we check the order details, prepare the item, complete QC when requested, pack the order carefully, and dispatch it with tracking.

How long does delivery take?

Delivery time depends on destination, carrier route, customs processing, holidays, weather, and local delivery conditions. Tracking will be provided after dispatch.

Can I change my size or address?

If the order has not shipped yet, contact us as soon as possible. We will try to help before dispatch, but changes may not be possible once the package has shipped.

How do I choose my size?

Please check the available size options carefully. If you are unsure, contact support before ordering and include your usual US, UK, or EU size.

How do I track my order?

Tracking information will be provided after dispatch. You can also use the order tracking section on our website with your order number and order email.

What should I do if there is a problem?

Contact support with your order number, order email, and clear photos or videos of the issue. Our team will review the case and help with the next step.

Support Contact

Email support: richwangkicks@gmail.com

WhatsApp support: +86 189 0403 2100

For faster help, send your order number, product link, size, destination country, and a clear description of what you need us to check.